Home' My Ballarat : September 2009 Contents City of Ballarat Community Magazine September 2009
National Relay Service
TROUBLE HEARING? TROUBLE SPEAKING? YOU CAN
MAKE CONTACT WITH COUNCIL
In order to be accessible to people who are deaf or have a hearing or
speech impairment, Council is using the servcies of the National Relay
The National Relay Service (NRS) is an Australian Government initiative
that helps people with hearing and speech impairments to contact
organisations or individuals by phone.
A relay officer becomes the central link in the phone call relaying exactly
what is said or typed. They stay on the line during each call to make sure
it goes smoothly but do not change or interfere with what each person
says. Relay calls cost the same as a local call. All calls are confidential.
With the move to the NRS, Council will phase out the use of TTY. As part
of this process, Council staff from across the organisation have had the
opportunity to attend training coordinated by deaf access Grampians
and facilitated by the NRS' Lance Hatley.
TTY users call: 133 677
Speak and Listen users call: 1300 555 727
Internet relay users go to www.relayservice.com.au
Once connected to the relay service,you will be asked to quote the
number you wish to call. For example to call the Council's Customer
Service Centre you would quote 03 5320 5500 to the relay officer.
For further information about relay calls contact the NRS Helpdesk on:
Voice: 1800 555 677
1800 555 630
Fax: 1800 555 690
SMS: 1800 001 350
Responsible gambling news
Pokie players spent $57.5 million using machines in the Ballarat
municipality last financial year. This is a $2.6 million increase on the
previous financial year. Council recognises that gambling is a problem for
some members of the community and reminds residents that a range of
support services are available.
SELF EXCLUSION PROGRAM
Ballarat residents can choose to be excluded from gaming machine areas
in hotels and clubs. The self exclusion program is free. Program participants
can still enter the venue for a meal or other entertainment purposes, but
they will be asked to leave by staff if they enter the gaming area or use
The program is managed by the Australian Hotels Association and Clubs
Victoria. Anyone wishing to sign up to the program needs to phone the
Australian Hotels Association on 9654 3491 or Clubs Victoria on 9349
2909 and list the clubs and hotels they would like to be excluded from.
Participants need to sign a deed of exclusion. They will also have their
photo taken and this is provided to the venues that the person wants to be
Workers from the AHA and Clubs Victoria visit Relationships Australia,
Gamblers Help Service based in Lydiard Street Ballarat on a regular basis
to complete deeds of self exclusion. If you would like to make further
enquiries at a local level regarding self exclusion or other services offered
by Gamblers Help please call 5337 9222.
BALLARAT RESPONSIBLE GAMBLING COMMITTEE
Expressions of Interest are being sought from community members
interested in joining the Ballarat Responsible Gambling Committee
(BRGC). The group includes representatives from the gaming industry and
welfare sector who support the prevention of problem gambling. The
committee meets every two months and membership will be for two years.
For further information contact Council's Manager Community Development
Peter Appleton on 5320 5627 or email email@example.com
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